Privacy Policy

Last updated: August 2026

At The Wallpaper Concierge, we respect your privacy and are committed to protecting the personal and project information entrusted to us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, work with us on a wallpaper project, or use tools and services provided by The Wallpaper Concierge.

Information We Collect

Depending on how you interact with us, we may collect information including:

  • Name

  • Email address

  • Phone number

  • Mailing or project address

  • Zip code

  • Information submitted through our website contact forms

  • Room measurements and project specifications

  • Wallpaper selections and product information

  • Photographs of rooms, walls, and other project areas

  • Design preferences and project notes

  • Renderings and presentation materials created for your project

  • Google Drive folder information or other project-file information when applicable

  • Communications you send to us

We may also collect information automatically through website analytics and tracking technologies, including Google Analytics and Facebook/Meta Pixel, to better understand how visitors use our website and improve our services.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and communicate with clients

  • Schedule and manage wallpaper projects

  • Prepare estimates, invoices, and project documentation

  • Create wallpaper visualizations and renderings

  • Prepare client design boards and presentations

  • Research wallpaper products, specifications, availability, and pricing

  • Store and organize project files

  • Provide wallpaper installation, design, and consultation services

  • Improve our website, services, and internal workflows

  • Send occasional marketing or promotional communications, where permitted

  • Maintain business and project records

  • Comply with legal, accounting, or regulatory requirements

You may opt out of promotional communications at any time.

AI and Automated Design Tools

The Wallpaper Concierge may use artificial intelligence, automation, and cloud-based tools to assist with project planning, wallpaper visualization, product research, and the creation of client presentation materials.

These tools may process information such as:

  • Client or project names

  • Property or project addresses

  • Room measurements

  • Room and wall photographs

  • Wallpaper product selections

  • Wallpaper sample images

  • Product links and specifications

  • Project scope and installation notes

  • Renderings

  • Design-board content

  • Google Drive destination information

For example, The Wallpaper Concierge may use services provided by OpenAI and Google to help create wallpaper renderings, organize project information, generate presentation content, and create or store project files.

Information is provided to these service providers only as reasonably necessary to operate these tools and provide our services.

We do not sell client photographs, project information, or personal information to advertisers.

TWC Presentation Maker

The Wallpaper Concierge may use a custom AI-assisted tool known as the TWC Presentation Maker to help our team prepare client design presentations.

When this tool is used, project information may be processed through third-party technology providers, including OpenAI and Google, for purposes such as:

  • Organizing room and wall measurements

  • Researching wallpaper selections

  • Creating wallpaper visualizations

  • Preparing client-facing design-board content

  • Creating or updating Google Slides presentations

  • Saving project materials to designated Google Drive folders

Room photographs and wallpaper reference images may also be processed when required to create a visualization or presentation.

The TWC Presentation Maker is used as a business tool to support The Wallpaper Concierge's services and internal project workflow.

Sharing Your Information

We do not sell or rent your personal information.

We may share or process information with trusted service providers that help us operate our business and provide services to clients. These may include providers of:

  • Website hosting

  • Cloud storage

  • Email and communications

  • Analytics

  • Payment or invoicing services

  • Artificial intelligence services

  • Automation tools

  • Presentation and document creation services

These providers may include services such as Squarespace, Google, OpenAI, Google Analytics, and Meta/Facebook.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, or safety of The Wallpaper Concierge, our clients, or others.

Client Photographs and Project Images

Clients may provide photographs of rooms, walls, or other areas of their property for measurement, visualization, design, or installation purposes.

These images may be used to:

  • Evaluate a wallpaper project

  • Create wallpaper renderings

  • Prepare design presentations

  • Communicate project details internally

  • Assist with installation planning

Project photographs are not sold to advertisers.

We will not intentionally use identifiable client project photographs for public marketing purposes without permission when permission is required.

Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect the information we maintain.

Project and client information may be stored using services such as Squarespace and Google Drive and may also be processed through trusted technology platforms used in our business operations.

We also use password-protected devices and access controls to help protect client and business information.

However, no internet transmission, electronic storage system, or technology platform can be guaranteed to be completely secure.

Data Retention

We retain personal information and project information for as long as reasonably necessary to:

  • Provide our services

  • Maintain project records

  • Support future client needs

  • Meet accounting, tax, legal, or business requirements

  • Resolve disputes or enforce agreements

Retention periods may vary depending on the type of information and the nature of the project.

You may request deletion of personal information by contacting us at the email address below. Certain records may need to be retained where required for legitimate business, accounting, or legal purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate properly, understand website traffic, and evaluate the effectiveness of our marketing.

These technologies may include services such as Google Analytics and Facebook/Meta Pixel.

Your browser may allow you to block, limit, or delete cookies. Disabling certain cookies may affect some website functionality.

Marketing Communications

If you provide us with your contact information, we may occasionally send information about The Wallpaper Concierge's services, products, projects, promotions, or other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the message or by contacting us directly.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have unintentionally collected personal information from a child under 13, we will take reasonable steps to delete it.

Your Privacy Choices

You may contact us to request that we:

  • Provide information about personal information we maintain about you

  • Correct inaccurate information

  • Update your contact information

  • Delete certain personal information

  • Stop sending promotional communications

  • Answer questions about how your information is used

Some requests may be subject to legal, accounting, contractual, or operational retention requirements.

Third-Party Websites and Services

Our website or communications may contain links to third-party websites, wallpaper manufacturers, retailers, social media platforms, or other services.

The Wallpaper Concierge is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the updated policy will be posted on this page and the "Last updated" date will be revised.

Contact Us

If you have questions about this Privacy Policy, how your information is used, or would like to make a privacy-related request, please contact:

The Wallpaper Concierge
Austin, Texas
hello@thewallpaperconcierge.com
(781) 789-3051

Thank you for trusting The Wallpaper Concierge with your home and your project information.